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Conduct risk management, error management and quality improvement activities.Be paid or process, monitor, verify or reimburse claims for payment.Plan, administer and manage our internal operations.Coordinate your care with your other health care providers including through shared electronic health information systems and local, regional and provincial programs.
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#Firefly notetaker update#
Update you of upcoming events, activities and programs.
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Provide appointment or preventative care reminders to you and/or send client surveys to you.Treat and care for you (such as assessments, treatment, and counseling).We collect, use and disclose (meaning share) your health information to: If there is a privacy breach, we will tell you (and we are required by law to tell you). We have to protect your information from loss or theft and make sure no one looks at it or does something with your information if they are not involved with your care or allowed as part of their job. Please let us know if you disagree with what is recorded, and in most cases we will be able to make the change or otherwise we will ask you to write a statement of disagreement and we will attach that statement to your record.Įveryone here is bound by confidentiality. We try to keep your record accurate and up-to-date. In rare situations, you may be denied access to some or all of your record.įor more information about your health privacy rights in Ontario, please visit Information and Privacy Commissioner of Ontario, by clicking here. If you have questions about accessing your Personal Health Information, please contact FIREFLY Privacy Officer. You will be notified if extended time is required, as well as reasons for the extension. Once we receive your completed Personal Health Information request form from the date of receipt, we will respond within 30 days or to a maximum of 60 days from the date of the receipt if an extension is required. If you wish to view the original record, one of our staff members must be present, and a reasonable fee may be charged for this access. If you request a copy of your Personal Health Information record, the first 10 pages will be free, while additional pages will be charged at a rate of 25 cents per page to cover photocopying and related costs.
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All other requests can be faxed or mailed to our office as indicated below. Once completed, the form (paper version) can be mailed or dropped off at any one of our offices. A request form can also be obtained via mail, email, or picked up in person. To request access to your Personal Health Information, please complete the Request for Access to Personal Health Information Online Form, click here. REQUEST ACCESS TO YOUR PERSONAL HEALTH INFORMATION: With limited exceptions, you have the right to access the health information we hold about you. Your record at our agency is our property, but the information in your file belongs to you. Your health record includes information relevant to your health including your date of birth, contact information, health history, family health history, details of your physical and mental health, record of your visits, the assessments, treatment, counseling, care and support you received during those visits, results from tests and procedures, and information from other health care providers and schools and others. We are committed to promoting privacy and protecting the confidentiality of the health information we hold about you.įIREFLY is a health information custodian under the Personal Health Information Protection Act, 2004 (PHIPA). Privacy Policy THIS PRIVACY POLICY DESCRIBES THE TERMS OF OUR COMMITMENT TO YOUR PRIVACY.